Shipping and Returns

Shipping

Shipping for photos and prints is always FREE! Other items offered may have a shipping fee associated with them.

Returns and Cancellations

30 Day Return Policy

We will honor a 30-day period following the delivery of the print for any issues within the our control and the control of our photo lab, this includes any product defects, assembly issues, damages while in transit.If you are unsatisfied with the quality of the product you purchased, and this is due to factors under our control, we will replace or refund your purchase in full. For any issues with your order, contact customer service via information provide with your delivery within 30 days of delivery.

Cancellation

All of our orders are custom prints and not mass produced products that can be resold after production has started. Any order may be cancelled within the first 48 hours after the order is placed. Once production has been started, we cannot cancel any order without incurring a fee for the materials used, 50% of the value of the order.

Return Procedures

To qualify for a refund for any purchase you are unsatisfied with, you must receive an approved RMA (Return Manufacturers Authorization) for all returns. Proof of the damage or issues with the print must be provided for an approved RMA. Once the customer service team has completed an evaluation of your claim, a return authorization or replacement may be issued. Please note that these requested RMA’s will need to be communicated with all parties such as the carriers, customers and our photo lab.